Refund policy

REFUND POLICY

Last updated: July 25, 2026

At VoltBreath (operated by PETALIQUE LTD), we want you to be completely satisfied with your purchase. This policy explains how returns, refunds and exchanges work.

30-DAY RETURN POLICY
You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unused, in its original sealed packaging, and in the same condition that you received it. You will also need the receipt or proof of purchase.

HYGIENE EXCEPTION
For health and hygiene reasons, nasal inhalers that have been opened or unsealed cannot be returned, unless they are faulty or damaged on arrival.

HOW TO START A RETURN
To start a return, contact us at support@voltbreath.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error with your order.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of the damaged item and packaging.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION / UK 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused and in its original sealed packaging. The hygiene exception applies once the seal is broken.

REFUNDS
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@voltbreath.com.